Tenants – Maintenance Requests
At TKG Property Management, your maintenance request is important to us and we would like to see it taken care of as quickly as possible. We have created this electronic maintenance request to facilitate the reporting of NON-EMERGENCY maintenance to our office, even after-hours.
Please make sure that you have read all the information on this page prior to submitting your request and fill out the form completely. The more information you have provided about you and your maintenance problem, the more efficiently we will be able to address the issue.
If you have an emergency during regular business hours please contact our office at (714) 598-4818 Ext 150.
PROCEDURES FOR REQUESTING MAINTENANCE:
- BEFORE SUBMITTING your request, check to see if there is something that could be causing what appears to be a repair problem. Examples of this specifically are listed on the following page. Be sure to read these examples carefully.
- DETERMINE IF IT IS AN EMERGENCY OR NON-EMERGENCY ITEM.
- Electrical problem, smell of gas, etc.
- Fire, flood and/or uncontrollable water.
- Emergencies causing Immediate danger such as a fire call 911
- Emergencies involving Immediate electrical danger, call the utility service
- Loss of heat or air conditioning is not an emergency
IF IT IS A NON-EMERGENCY, PLEASE DO THE FOLLOWING:
Call 714-598-4818 and inform the party answering the phone maintenance is needed. Do NOT ask for a specific party – this will slow the process of your request.
- Explain your problem clearly and calmly, giving your name, telephone numbers & address. A work order will be immediately written for you.
- Remember, this is a NON-EMERGENCY item and in most cases, the vendor will not be able to make an appointment immediately.
- Failure to show at an appointment will mean a charge to you. Therefore, be sure to call if you are unable to make the appointment.
- If you do not hear from a vendor within 3-5 day, call the TKG Property Management office and inform them you have not heard from a vendor. A TKG Property Management staff member will contact the vendor to find out the cause of the delay and inform you as to when service can be expected.
- If after a repair has been implemented and you are still having difficulty, be sure to call and state you had a recent repair and there is still a problem. Recent repair means within the last 60 days and pest control work means within 30 days. If you fail to report this and there is further damage, you may be responsible for the cost of the damage.